How to talk to someone who is grieving

The prevailing reaction from people when I tell them what I do for a living is, “ugh, how do you do that?” Which, I get: listening to people talk about their grief all day sounds like it would be depressing. It certainly can be at times. But it’s also an honor to hear people’s love stories, which is what grief pretty much amounts to: ongoing love for someone who has left us.

That being said, I realize not everyone feels the same comfort when talking about death, grief, and loss. So if you aren’t a grief therapist, what on earth are you supposed to say to someone who is grieving?

First, let me release you from the idea that you are capable of curing someone else’s grief. You are not. Grief does not have a cure, nor does it have an expiration date. This is not to say you should throw up your hands in despair and ignore someone else’s grief entirely. Rather, I want you to let go of the idea that you are responsible for fixing someone’s grief by knowing the exact right words to use on them. There are no exact right words.

There are, however, some less right words. By this, I mostly mean stay away from cliches like “she’s in a better place” or “it’ll be ok.” I know those phrases are tempting to use; they’ve become cliche for a reason after all. But that doesn’t mean they’re particularly helpful. You may sincerely believe in your heart that someone is “in a better place” but you don’t have to say that out loud to the bereaved. Likewise, you don’t have to say that “everything is going to be ok” or that “they wouldn’t want you to be sad.” Again, those things may be true but they aren’t useful to someone who is grieving a loss.

What is useful for grievers is to be truly heard. This means listening without trying to come up with an answer. You aren’t fully listening if part of your brain is working on a response. There’s also no rush to reply immediately with a profound and heartfelt speech. “That sounds so hard,” is enough. Or, “I wish you didn’t have to go through this.” Both of those statements convey that you hear what the bereaved is saying and that you aren’t going to try to convince them of anything. You’re just going to let them be sad. And if they’ve said something that you really don’t know how to respond to, admit that! “I don’t know what to say” or “I don’t know how to help” are both completely reasonable responses to someone’s grief. Sometimes there are no words.

That doesn’t mean we are powerless to help. When someone is grieving, even if you can’t think of the right thing to say, you can sit beside them and help shoulder their burden for a little while. That, I think, is far better than talking.